PHILIPPINE MEDICAL SUPPLIES AND PHARMACY

1. Shipping Coverage
We currently ship nationwide within the Philippines, including Luzon, Visayas, and Mindanao. For remote or out-of-delivery areas, additional lead time may apply.

2. Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day.

3. Delivery Timeframe
Location Estimated Delivery Time
Metro Manila 1–3 business days
Luzon (outside NCR) 2–5 business days
Visayas & Mindanao 3–7 business days

Note: Delivery times may vary during peak seasons, bad weather, or unforeseen courier delays.

4. Shipping Fees
Metro Manila: ₱[Insert Fee]

Provincial Areas: ₱[Insert Fee or Range]

Free Shipping may be offered on select promotions or for orders above ₱[Insert Threshold].

Shipping fees are calculated at checkout based on the delivery address and selected courier.

5. Courier Partners
We work with trusted courier services such as:

LBC

J&T Express

Ninja Van

JRS Express
(You may request a specific courier at checkout, subject to availability.)

6. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order using the courier's tracking portal.

7. Delays & Exceptions
While we strive to deliver all orders on time, delays may occur due to:

Natural calamities or extreme weather

Courier service disruptions

Incomplete or incorrect shipping information

If your order is delayed, please contact us at [Insert Email or Hotline], and we’ll assist you promptly.

8. Shipping Restrictions
We do not ship to P.O. boxes or international locations at this time.

Some sensitive or temperature-controlled items may have special handling or limited shipping areas.

9. Damaged or Lost Packages

If you receive a damaged package or your order is marked as delivered but not received, notify us within 48 hours of delivery so we can coordinate with the courier and assist in resolving the issue.

Contact Us

For questions regarding shipping, feel free to contact our customer service:
📞 [Insert Contact Number]
📧 [Insert Email Address]
🕒 Available Monday to Saturday, 9:00 AM – 6:00 PM